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23 Reflections to Recap Zendy's 2023 Journey

Dec 15, 2023 |

17 Mins Read

Welcome to Zendy’s annual recap, where we reflect on another year of milestones. The ever-evolving landscape of scholarly communication this year was anything but stagnant, dominated by themes of openness, integrity, inclusion, and innovation. As we reflect on 2023, we're proud to have welcomed new publishers, attended events, celebrated milestones with our users, and released some really great features to continue to support our users on their research and learning journey.

How we enhanced our user experience

We developed and launched ZAIA

Our most anticipated and exciting feature launch this year was ZAIA - Zendy's AI assistant. Ask any question, and ZAIA will analyse millions of researchers papers to give you credible answers backed by references. If you haven't already, log in to your Zendy account and put ZAIA to the test!

We launched Zendy Plus globally

We launched our global subscription plan at Frankfurt Book Fair 2023! The plan allows students, researchers and professionals globally to access scholarly material from leading publishers for the monthly price of a single research paper. This was a key milestone for us as our previous Zendy Plus plan was limited to several countries. Having an affordable and equitable access model strengthens our mission to remove the barriers to scholarly literature.

Keyphrase Highlighting

We released an AI-powered keyphrase highlighting tool. Instead of having multiple tabs open, looking for definitions and further research on a concept, Zendy highlights keyphrases in just one click to allow readers to grasp key research concepts quickly.

Summarisation

We also released an AI-powered summarisation tool. This tool summarises lengthy research papers into a concise paragraph on demand. This significantly helps readers save time during literature review.

Reading Lists

Earlier this year, we launched a reading list feature. Reading lists can be used to organise and categorise research papers according to projects, subject areas or whichever method the reader finds simplest to navigate through.

New UI coming soon

The team has been working on a brand new UI to transform the user journey on Zendy. Zendy will reveal a new fresh look very soon, with additional personalisation features to further enhance the discovery of scholarly literature.

Milestones we marked with our users

Welcomed over 400,000 readers

We’re proud to support over 400,000 readers from 200 countries and territories on Zendy! We thank our valued community for their consistent support. The trust of our community fuels our mission to keep striving for a world where equal access to research is a reality.

Over a 6 million searches & 2.5 million downloads

We have seen over 6 million keywords searched on the platform. Searches ranging from the neural networks, to enteric bacteria, and social impact - we’re proud to support a diverse community of students, researchers, and professionals. We marked over 2.5 million downloads on Zendy! As we continue to work with new publishers, we look forward to bringing an even better selection of content to our readers.

We exhibited, presented, and attended many events!

Presented at Charleston Hub 2023

Our Partner Relations Manager, Sara Crowley Vigneau presented at Charleston Hub in partnership with IGI Global. The presentation titled ‘On the Open Road: The story of an OA publication through the stakeholder journey’ looked at the journey of a publication through the eyes of each custodian.

Exhibited at STEP 2023

Earlier this year, our team exhibited Zendy at STEP 2023. Showcasing our Zendy alongside various startups inspired the team to learn from other tech products in the Middle Eastern region.

Sponsored and presented at the Forum for Open Research MENA

We were proud to sponsor the Forum of Open Research MENA, which is an event that highlights and advances open access initiatives in the Arab region. Our head of technology, Rodrigo Pinto, presented his insightful research paper titled, "Leveraging Big Data and Machine Learning to Enhance Open Data Quality: Insights for Developing Regions."

Exhibited at Frankfurt Book Fair

It was a pleasure to exhibit and connect with new and existing partners at Frankfurt Book fair 2023. We hosted a launch event at this year's fair, showcasing our Zendy Plus global subscription offering. Thanks to all who attended!

Presented at the MENA Panel

Our co-founder, Kamran Kardan spoke at The MENA panel titled, “AI wrote this abstract: The Impact of AI on higher education and academic research.” The discussion touched on the impact of AI on higher education, dissecting how it affects teaching, learning and ethical guidelines.

Attended London Book Fair

We attended the London Book Fair earlier this year. Our team met with many of our partners and other key leaders in scholarly communication. We look forward to exhibiting at next year’s fair.

Exhibited at UKSG 2023

We also exhibited at our first UKSG conference this year. It was a really great experience connecting with and learning from some of the best minds in our global knowledge community.

Joint Webinar with InTechOpen

We partnered with InTechOpen to host a joint webinar titled, “Emerging Technologies - Partnering for Accessibility, Discoverability and a Sustainable Future.” Zendy’s Head of Marketing, Monica Chinsami, presented on the panel alongside Prof Tatiana Morosuk, Editorial Board Member of IntechOpen's Green Energy and Environmental Technology (GEET) journal, and Dr Jo Havemann, Co-founder of AfricArXiv.

We welcomed new partners

IEEE

In September, we integrated IEEE’s open access research content. This partnership has brought significant technological research across various areas of study, like aerospace, robotics and more on Zendy.

IT Governance

In June, we partnered with IT Governance, which is a leading publisher of books on information technology, cybersecurity and governance.

IGI Global

We partnered with IGI Global, a leading publisher focused on research across different specialisms under the vast umbrella of Science. This partnership saw the addition of leading e-journals as well as book content across subject areas including Business & Management; Scientific, Technical, Medical (STM); and Education.

Bristol University Press

We also signed an agreement with Bristol University Press. BUP is well known for producing scholarship that advances theory, knowledge and learning within and beyond academia.

InTechOpen

We also welcomed IntechOpen to our partner community. InTechOpen specialises in journals and books in the fields of Medicine, Technology and Science.

A couple of things we published

Published SDG Report

This year, we published an SDG report in partnership with Knowledge E. This comprehensive report helps us keep track of our efforts in accelerating the aims of the UN’s publishers compact. With a focus on SDG 4 (Quality Education) and SDG 10 (Reduced Inequalities), Zendy progresses to ensure that academic research is accessible to everyone everywhere.

An analysis of OER’s on Research Information

Our co-founder, Kamran Kardan, wrote a piece on the future of Open Educational Resources and how the industry is preparing for them. In summary, with the uncapped potential of responsible AI, the future looks bright and full of innovative opportunities to positively impact societal progress.

We look forward to continuing our journey together in 2024, and we thank you for your unwavering support.

From Curator to Digital Navigator: Evolving Roles for Modern Librarians

With the growing integration of digital technologies in academia, librarians are becoming facilitators of discovery. They play a vital role in helping students and researchers find credible information, use digital tools effectively, and develop essential research skills. At Zendy, we believe this shift represents a new chapter for librarians, one where they act as mentors, digital strategists, and AI collaborators. Zendy’s AI-powered research assistant, ZAIA, is one example of how librarians can enhance their work using technology. Librarians can utilise ZAIA to assist users in clarifying research questions, discovering relevant papers more efficiently, and understanding complex academic concepts in simpler terms. This partnership between human expertise and AI efficiency allows librarians to focus more on supporting critical thinking, rather than manual searching. According to our latest survey, AI in Education for Students and Researchers: 2025 Trends and Statistics, over 70% of students now rely on AI for research. Librarians are adapting to this shift by integrating these technologies into their services, offering guidance on ethical AI use, research accuracy, and digital literacy. However, this evolution also comes with challenges. Librarians must ensure users understand how to evaluate AI-generated content, check for biases, and verify sources. The focus is moving beyond access to information, it’s now about ensuring that information is used responsibly and critically. To support this changing role, here are some tools and practices modern librarians can integrate into their workflows: AI-Enhanced DiscoveryUsing tools like ZAIA to help researchers refine queries and find relevant studies faster. Research Data Management Organising, preserving, and curating datasets for long-term academic use. Ethical AI and Digital Literacy Training Teaching researchers how to verify AI outputs, evaluate bias, and maintain academic integrity. Collaborative Digital Spaces Facilitating research communication through online repositories and discussion platforms. In conclusion, librarians today are more than curators, they are digital navigators shaping how knowledge is accessed, evaluated, and shared. As technology continues to evolve, so will its role in guiding researchers and students through the expanding world of digital information. .wp-block-image img { max-width: 65% !important; margin-left: auto !important; margin-right: auto !important; }

Nov 25, 202512 Mins ReadDiscover

Strategic AI Skills Every Librarian Must Develop

In 2026, librarians who understand how AI works will be better equipped to support students and researchers, organise collections, and help patrons find reliable information faster. Developing a few key AI skills can make everyday tasks easier and open up new ways to serve your community. Why AI Skills Matter for Librarians AI tools that recommend books, manage citations, or answer basic questions are becoming more common. Learning how these tools work helps librarians: Offer smarter, faster search results. Improve cataloguing accuracy. Provide better guidance to researchers and students. Remember, AI isn’t replacing professional judgment; it’s supporting it. Core AI Literacy Foundations Before diving into specific tools, it helps to understand some basic ideas behind AI. Machine Learning Basics:Machine learning means teaching a computer to recognise patterns in data. In a library setting, this could mean analysing borrowing habits to suggest new titles or resources. Natural Language Processing (NLP):NLP is what allows a chatbot or search tool to understand and respond to human language. It’s how virtual assistants can answer questions like “What are some journals about public health policy?” Quick Terms to Know: Algorithm: A set of steps an AI follows to make a decision. Training Data: The information used to “teach” an AI system. Neural Network: A type of computer model inspired by how the brain processes information. Bias: When data or systems produce unfair or unbalanced results. Metadata Enrichment With AI Cataloguing is one of the areas where AI makes a noticeable difference. Automated Tagging: AI tools can read through titles and abstracts to suggest keywords or subject headings. Knowledge Graphs: These connect related materials, for example, linking a book on climate change with recent journal articles on the same topic. Bias Checking: Some systems can flag outdated or biased terminology in subject classifications. Generative Prompt Skills Knowing how to “talk” to AI tools is a skill in itself. The clearer your request, the better the result. Try experimenting with prompts like these: Research Prompt: “List three recent studies on community reading programs and summarise their findings.” Teaching Prompt: “Write a short activity plan for a workshop on evaluating online information sources.” Summary Prompt: “Give me a brief overview of this article’s key arguments and methods.” Adjusting tone or adding detail can change the outcome. It’s about learning how to guide the tool rather than letting it guess. Ethical Data Practices AI tools can be useful, but they also raise questions about privacy and fairness. Librarians have always cared deeply about protecting patron information, and that remains true with AI. Keep personal data anonymous wherever possible. Review AI outputs for signs of bias or misinformation. Encourage clear policies around how data is stored and used. Ethical AI is part of a librarian’s duty to maintain trust and fairness. Automating Everyday Tasks AI can take over some of the small, routine jobs that fill up a librarian’s day. Circulation: Systems can send overdue reminders automatically or manage renewals. Chatbots: Basic questions like “What are the library hours?” can be handled instantly. Collection Management: AI can spot patterns in borrowing data to suggest which books to keep, reorder, or retire. Building Your Learning Path Getting comfortable with AI doesn’t have to mean earning a new degree. Start small: Take short online courses or micro-certifications in AI literacy. Join librarian groups or online forums where people share practical tips. Block out one hour a week to try out a new tool or attend a webinar. A little consistent learning goes a long way. Making AI Affordable Many smaller libraries worry about cost, but not every tool is expensive. Free Tools: Some open-access AI platforms, like Zendy, offer affordable access to research databases and AI-powered features. Shared Purchases: Partnering with other libraries to share licenses can cut costs. Cloud Services: Pay-as-you-go plans mean you only pay for what you actually use. There’s usually a way to experiment with AI without stretching the budget. Showing Impact Once AI tools are in use, it’s important to show their value. Track things like: Time saved on cataloguing or circulation tasks. Patron feedback on new services. How often are AI tools used compared to manual systems? Numbers matter, but so do stories. Sharing examples, like a student who found research faster thanks to a new search feature, can make your case even stronger. And remember, the future of librarianship is about using AI tools in libraries thoughtfully to keep libraries relevant, reliable, and welcoming spaces for everyone. .wp-block-image img { max-width: 75% !important; margin-left: auto !important; margin-right: auto !important; }

Nov 25, 202511 Mins ReadDiscover

Key Considerations for Training Library Teams on New Research Technologies

The integration of Generative AI into academic life appears to be a significant moment for university libraries. As trusted guides in the information ecosystem, librarians are positioned to help researchers explore this new terrain, but this transition requires developing a fresh set of skills. Training your library team on AI-powered research tools could move beyond technical instruction to focus on critical thinking, ethical understanding, and human judgment. Here is a proposed framework for a training program, organised by the new competencies your team might need to explore. Foundational: Understanding Access and Use This initial module establishes a baseline understanding of the technology itself. Accessing the Platform: Teach the technical steps for using the institution's approved AI tools, including authentication, subscription models, and any specific interfaces (e.g., vendor-integrated AI features in academic databases, institutional LLMs, etc.). Core Mechanics: Explain what a Generative AI platform (like a Large Language Model) is and, crucially, what it is not. Cover foundational concepts like: Training Data: Familiarise staff with how to access the institution’s chosen AI tools, noting any specific authentication requirements or limitations tied to vendor-integrated AI features in academic databases. Prompting Basics: Introduce basic prompt engineering, the art of crafting effective, clear queries to get useful outputs. Hallucinations: Directly address the concept of "hallucinations," or factually incorrect/fabricated outputs and citations, and emphasise the need for human verification. Conceptual: Critical Evaluation and Information Management This module focuses on the librarian's core competency: evaluating information in a new context. Locating and Organising: Train staff on how to use AI tools for practical, time-saving tasks, such as: Generating keywords for better traditional database searches. Summarising long articles to quickly grasp the core argument. Identifying common themes across a set of resources. Evaluating Information: This is perhaps the most critical skill. Teach a new layer of critical information literacy: Source Verification: Always cross-check AI-generated citations, summaries, and facts against reliable, academic sources (library databases, peer-reviewed journals). Bias Identification: Examine AI outputs for subtle biases, especially those related to algorithmic bias in the training data, and discuss how to mitigate this when consulting with researchers. Using and Repurposing: Demonstrate how AI-generated material should be treated—as a raw output that must be heavily edited, critiqued, and cited, not as a final product. Social: Communicating with AI as an Interlocutor The quality of AI output is often dependent on the user’s conversational ability. This module suggests treating the AI platform as a possible partner in a dialogue. Advanced Prompt Engineering: Move beyond basic queries to teach techniques for generating nuanced, high-quality results: Assigning the AI a role (such as a 'sceptical editor' or 'historical analyst') to potentially shape a more nuanced response. Practising iterative conversation, where librarians refine an output by providing feedback and further instructions, treating the interaction as an ongoing intellectual exchange. Shared Understanding: Practise using the platform to help users frame their research questions more effectively. Librarians can guide researchers in using the AI to clarify a vague topic or map out a conceptual framework, turning the tool into a catalyst for deeper thought rather than a final answer generator. Socio-Emotional Awareness: Recognising Impact and Building Confidence This module addresses the human factor, building resilience and confidence Recognising the Impact of Emotions: Acknowledge the possibility of emotional responses, such as uncertainty about shifting professional roles or discomfort with rapid technological change, and facilitate a safe space for dialogue. Knowing Strengths and Weaknesses: Reinforce the unique, human-centric value of the librarian: critical thinking, contextualising information, ethical judgment, and deep disciplinary knowledge, skills that AI cannot replicate. The AI could be seen as a means to automate lower-level tasks, allowing librarians to focus on high-value consultation. Developing Confidence: Implement hands-on, low-stakes practice sessions using real-world research scenarios. Confidence grows from successful interaction, not just theoretical knowledge. Encourage experimentation and a "fail-forward" mentality. Ethical: Acting Ethically as a Digital Citizen Ethical use is the cornerstone of responsible AI adoption in academia. Librarians must be the primary educators on responsible usage. Transparency and Disclosure: Discuss the importance of transparency when utilizing AI. Review institutional and journal guidelines that may require students and faculty to disclose how and when AI was used in their work, and offer guidance on how to properly cite these tools. Data Privacy and Security: Review the potential risks associated with uploading unpublished, proprietary, or personally identifiable information (PII) to public AI services. Establish and enforce clear library policies on what data should never be shared with external tools. Copyright and Intellectual Property (IP): Discuss the murky legal landscape of AI-generated content and IP. Emphasise that AI models are often trained on copyrighted material and that users are responsible for ensuring their outputs do not infringe on existing copyrights. Advocate for using library-licensed, trusted-source AI tools whenever possible. Combating Misinformation: Position the librarian as the essential arbiter against the spread of AI-generated misinformation. Training should include spotting common AI red flags, teaching users how to think sceptically, and promoting the library’s curated, authoritative resources as the gold standard. .wp-block-image img { max-width: 65% !important; margin-left: auto !important; margin-right: auto !important; }

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