Open AccessThe Impact Of Quality Standards And A Special Customer Service Program On Customer Satisfaction Index ( Csi) For Kpj Seremban Specialist Hospital, Malaysia
Author(s) -
AR.Abdul Aziz
Publication year - 2013
Publication title -
iosr journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2319-7668
pISSN - 2278-487X
DOI - 10.9790/487x-143114119
Subject(s) - customer satisfaction , service quality , index (typography) , operations management , service (business) , quality (philosophy) , customer service , business , marketing , computer science , engineering , philosophy , epistemology , world wide web