Open AccessThe Footwear Online Shopping Experience: Word of Mouse Tell How e-Service Quality Enhance Customer Satisfaction and Loyalty
Author(s) -
Nanis Susanti
Publication year - 2013
Publication title -
iosr journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2319-7668
pISSN - 2278-487X
DOI - 10.9790/487x-0945361
Subject(s) - customer satisfaction , service quality , business , loyalty , loyalty business model , marketing , advertising , service (business) , quality (philosophy) , philosophy , epistemology