Open AccessThe Sensitivity of Service Quality on Customers towards Overall Satisfaction
Author(s) -
Mr.P.Ramesh Mr.P.Ramesh
Publication year - 2013
Publication title -
iosr journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2319-7668
pISSN - 2278-487X
DOI - 10.9790/487x-0762126
Subject(s) - service quality , business , customer satisfaction , sensitivity (control systems) , service (business) , quality (philosophy) , marketing , process management , engineering , electronic engineering , philosophy , epistemology