Open AccessA Mediating Factor of Consumer Trust in ISO 9000 Implementation in Relation to Customer Satisfaction: A Study on Internal Perceptions of Indonesian Manufacturing Companies
Author(s) -
Harianto Respati
Publication year - 2013
Publication title -
iosr journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2319-7668
pISSN - 2278-487X
DOI - 10.9790/487x-0755056
Subject(s) - business , customer satisfaction , indonesian , marketing , relation (database) , perception , psychology , computer science , database , philosophy , linguistics , neuroscience