Open AccessKUALITAS LAYANAN DAN KEPUASAN KONSUMEN: PERSEPSI MASYARAKAT SURABAYA TERHADAP RESTORAN JEPANG DI KOTA SURABAYA
Author(s) -
Endo Wijaya Kartika
Publication year - 2016
Publication title -
jurnal manajemen pemasaran/jurnal manajemen pemasaran
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2597-615X
pISSN - 1907-235X
DOI - 10.9744/pemasaran.9.2.71-77
Subject(s) - service quality , customer satisfaction , affect (linguistics) , confirmatory factor analysis , psychology , empathy , advertising , business , business administration , service (business) , marketing , social psychology , communication