Open AccessPENGARUH PERCEIVED SERVICE QUALITY, PERCEIVED VALUE, SATISFACTION DAN IMAGE TERHADAP CUSTOMER LOYALTY (STUDI KASUS GARUDA INDONESIA)
Author(s) -
Hartono Subagio,
Robin Saputra
Publication year - 2012
Publication title -
jurnal manajemen pemasaran/jurnal manajemen pemasaran
Language(s) - English
Resource type - Journals
eISSN - 2597-615X
pISSN - 1907-235X
DOI - 10.9744/pemasaran.7.1.42-52
Subject(s) - business , service quality , loyalty business model , advertising , customer satisfaction , marketing , loyalty , quality (philosophy) , service (business) , value (mathematics) , business administration , mathematics , statistics , philosophy , epistemology