Open AccessPENGARUH CUSTOMER PERCEIVED VALUE TERHADAP LOYALITAS TAMU PADA HOTEL BINTANG 4 DAN 5 DI SURABAYA DENGAN KEPUASAN KONSUMEN SEBAGAI MEDIASI
Author(s) -
Elizabeth Amelia Da Costa E. Silva,
Jane Amelia Hartanto,
Vido Iskandar
Publication year - 2022
Publication title -
jurnal manajemen perhotelan
Language(s) - Uncategorized
Resource type - Journals
eISSN - 0216-6283
pISSN - 2685-9408
DOI - 10.9744/jmp.8.1.42-49
Subject(s) - loyalty business model , customer satisfaction , business administration , business , psychology , advertising , marketing , service quality , service (business)