Open AccessRELATIONAL BENEFIT, KEPUASAN, DAN LOYALITAS PELANGGAN PADA BENGKEL PT HONDA DEWATA MOTOR
Author(s) -
I Made Surya Prayoga,
Ni Nyoman Kerti Yasa,
Made Wardana
Publication year - 2015
Publication title -
jurnal manajemen dan wirausaha/jurnal manajemen dan kewirausahaan
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2338-8234
pISSN - 1411-1438
DOI - 10.9744/jmk.17.1.11-20
Subject(s) - loyalty business model , business , customer satisfaction , loyalty , marketing , customer delight , customer retention , advertising , business administration , service quality , service (business)