Open AccessAnalisis Konsekuensi Kualitas Pelayanan Tehadap Kepuasan Masyarakat (Kajian pada Pengguna Pelayanan Publik Dinas Perhubungan & LLAJ Provinsi Jawa Timur)
Author(s) -
_ Sukesi
Publication year - 2011
Publication title -
jurnal manajemen dan wirausaha/jurnal manajemen dan kewirausahaan
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2338-8234
pISSN - 1411-1438
DOI - 10.9744/jmk.13.1.61-75
Subject(s) - business , service quality , service (business) , unit (ring theory) , government (linguistics) , customer satisfaction , quality of service , quality (philosophy) , agency (philosophy) , marketing , business administration , psychology , telecommunications , sociology , engineering , social science , linguistics , philosophy , mathematics education , epistemology