Open AccessPatients’ Satisfaction with Healthcare Services at Private and Public Hospitals in Aseer Region
Author(s) -
Tariq Saad Ozam,
Asma Abdullah S. Garnan,
Naif M. Alqahtani
Publication year - 2022
Publication title -
journal of pharmaceutical research international
Language(s) - English
Resource type - Journals
ISSN - 2456-9119
DOI - 10.9734/jpri/2022/v34i13b35580
Subject(s) - health care , patient satisfaction , medicine , quality (philosophy) , family medicine , public health , nursing , medical emergency , philosophy , epistemology , economics , economic growth
Assessments of patients’ satisfaction with provided health care is important, not only as a measure of the quality of care patients receive, but also in identifying potential areas for improving the content of care provided by physicians .Research proved that improving patient satisfaction with physician increases the likelihood that a patient will return to a given health care provider.
Aim of Study: To assess patients’ satisfaction with healthcare services at private and governmental hospitals in Aseer Region, 2020.
Methodology: Following a cross sectional design, two hospitals were included, a governmental hospital and a private hospital. A total of 400 patients were interviewed according to a consecutive sampling technique
Conclusions: In both public and private hospitals, quality of provided health services is significantly less than that expected across all components of patients’ satisfaction. In public hospitals, higher quality of received health services is perceived by older patients. In private hospitals, higher quality of received health services is v older and male patients and those who have health insurance. Both received and expected quality of health services are significantly higher in private than public hospitals.