Open AccessCustomer Relationship Management, Innovation Capability, Technological Environment, and Performance of Small and Medium Scale Enterprises: A Research Framework and Proposition
Author(s) -
Rufina Betzoom Tuamyil,
Silas Gontur,
Makrop Davireng
Publication year - 2022
Publication title -
journal of economics, management and trade
Language(s) - English
Resource type - Journals
ISSN - 2456-9216
DOI - 10.9734/jemt/2022/v28i1030450
Subject(s) - moderation , business , customer relationship management , enterprise relationship management , knowledge management , scale (ratio) , perspective (graphical) , marketing , empirical research , customer advocacy , industrial organization , computer science , service quality , philosophy , physics , epistemology , quantum mechanics , machine learning , artificial intelligence , service (business)