Open AccessKey Parameters for Healthcare Quality
Author(s) -
Farah Azhar,
Farah Ahmad,
Sadaf Anwar
Publication year - 2021
Publication title -
asian journal of medicine and health
Language(s) - English
Resource type - Journals
ISSN - 2456-8414
DOI - 10.9734/ajmah/2021/v19i830356
Subject(s) - quality (philosophy) , health care , patient satisfaction , business , customer satisfaction , service quality , order (exchange) , quality management , marketing , reliability (semiconductor) , nursing , service (business) , medicine , economic growth , finance , economics , philosophy , epistemology , power (physics) , physics , quantum mechanics
Over several decades, a wealth of expertise and experience in improving the quality of health care has accrued globally. Despite this wealth of expertise, the challenge that is often faced by country level policymakers in both high- and low-medium income countries is to know which quality policies are being implemented. The goal of this report is to highlight and critically evaluate quality metrics published in the literature for healthcare establishments. Its goal is to present an integrated quality model that combines both technical and supportive quality indicators in order to reach the highest level of patient satisfaction. As some of the priorities of doctors and nurses are to improve patient satisfaction and patient care in a healthcare system Out of all the most critical criterion for evaluating the quality of service offered to the customer by a service provider is customer satisfaction. The quality of patient care and patient satisfaction can be assessed by the quality of facilities and training, the expertise of staff and the reliability of operating processes indicating that if the personal rights and working environment of health workers are not improved, the quality of health care cannot be expected to increase.