Open AccessA Study on the Effects of Service Quality of Financial Industry on Service Performance-Based on Mutual Savings Bank
Author(s) -
Hyung-Mok Lee,
Sang-Shik Lee,
Kim Jong-Weon
Publication year - 2012
Publication title -
han'gug san'eob jeongbo haghoe nonmunji
Language(s) - English
Resource type - Journals
ISSN - 1229-3741
DOI - 10.9723/jksiis.2012.17.4.099
Subject(s) - service quality , business , reputation , service (business) , quality (philosophy) , marketing , customer satisfaction , service guarantee , intension , service design , service provider , social science , philosophy , epistemology , sociology