Open AccessThe Effect of Emotional Labor on Stress Coping Style and Psychological Burnout among Call Center Employees
Author(s) -
Mi-Jung Bok
Publication year - 2016
Publication title -
journal of the korea society of computer and information
Language(s) - English
Resource type - Journals
eISSN - 2383-9945
pISSN - 1598-849X
DOI - 10.9708/jksci.2016.21.4.097
Subject(s) - emotional labor , burnout , psychology , coping (psychology) , emotional exhaustion , social psychology , clinical psychology
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