Open AccessDo Consumers Raise Their Voices or Leave after Service Failures? Examining Angry Rumination, Distraction, and Brand Loyalty
Author(s) -
JungYun Hur,
SooCheong Jang
Publication year - 2021
Publication title -
journal of tourism insights
Language(s) - English
Resource type - Journals
ISSN - 2328-0824
DOI - 10.9707/2328-0824.1175
Subject(s) - distraction , word of mouth , rumination , psychology , service recovery , advertising , loyalty , service (business) , brand loyalty , social psychology , business , marketing , cognition , service quality , cognitive psychology , neuroscience