Open AccessUtilization of Secure Messaging to Primary Care Departments
Author(s) -
Jose Yakushi,
Mose Wintner,
Naomi Yau,
Lina Borgo,
Edwin Solorzano
Publication year - 2020
Publication title -
the permanente journal/permanente journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.445
H-Index - 30
eISSN - 1552-5775
pISSN - 1552-5767
DOI - 10.7812/tpp/19.177
Subject(s) - medicine , staffing , workload , medicaid , electronic mail , family medicine , population , primary care , medical emergency , nursing , health care , internet privacy , computer science , environmental health , economics , economic growth , operating system
Secure messaging is a platform for email communication between patients and their physicians. Although patient-generated emails are associated with increased use of clinical services, greater member retention, and improved quality of care, secure messaging has a marked impact on primary care physicians' workload.