Open AccessFull Text LINK - email
Author(s) -
Carl Serrato
Publication year - 2004
Publication title -
the permanente journal/permanente journal
Language(s) - Uncategorized
Resource type - Journals
SCImago Journal Rank - 0.445
H-Index - 30
eISSN - 1552-5775
pISSN - 1552-5767
DOI - 10.7812/tpp/04.935
Subject(s) - medicine , link (geometry) , world wide web , medline , information retrieval , computer network , computer science , law , political science
One software feature in the Personal Health Link (PHL) Project allows members of Kaiser Permanente to send secure e-mail messages to clinicians and staff. As an early step in the PHL evaluation process, a group of primary care physicians met to discuss their opinions and experiences with e-mail interactions with patients and to suggest strategies for effectively managing these e-mail interactions. Most clinicians spoke from their experience with e-mail interactions with patients in a conventional e-mail environment; only one clinician in the group was using PHL.