Open AccessEstratégias de gestão de pessoas e desempenho organizacional na hotelaria: o papel das capacidades organizacionais
Author(s) -
Leilianne Michelle Trindade da Silva Barreto,
Lindolfo Galvão de Albuquerque,
Carlos Alberto Freire Medeiros
Publication year - 2014
Publication title -
revista brasileira de pesquisa em turismo
Language(s) - English
Resource type - Journals
ISSN - 1982-6125
DOI - 10.7784/rbtur.v8i2.727
Subject(s) - humanities , philosophy
The general objective of this research was to establish relationships among the settings of human resource strategies, organizational capabilities and organizational performance in the hotel sector. A descriptive and relational study, with a quantitative approach, was developed in hotels of the principal tourist destinations of four states in the Northeast Region of Brazil. The relationships discovered confirm the super positioning proposed by Cameron and Quinn (2006) between the human resource strategies of the Competing Values Model and the organizational capabilities of Ulrich’s (1998) Multiple Roles Model. Complementary analyses present testimony that hotels that are able to develop the four organizational capabilities in a equilibrated form, manage to reach higher performance