Open AccessCustomer Satisfaction Analysis for Urban Railway Service Quality by IPA Analysis
Author(s) -
Sang Hyun Kim
Publication year - 2015
Publication title -
han-guk cheoldo hakoe nonmunjip/han'gug cheoldo haghoe nonmunjib
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.201
H-Index - 4
eISSN - 2288-2235
pISSN - 1738-6225
DOI - 10.7782/jksr.2015.18.5.502
Subject(s) - business , service quality , customer satisfaction , marketing , revenue , certification , government (linguistics) , quality (philosophy) , private sector , service (business) , transport engineering , finance , engineering , economic growth , economics , management , linguistics , philosophy , epistemology