Open AccessAfter the technological revolution and globalization, many professions have had an up and, consequently, they were forced to adapt to the new reality. Within this new reality, the profile of the secretarial professional evolved and developed a path of struggles and victories, changing significantly. With the change it also increased the responsibilities and challenges. Playing purely operational functions, the professional of secretarial began to think and act strategically with their executives, engaging in projects and goals and also meeting these goals. This paper shows how professionals can perform secretarial duties and manage its function to assist executives with very different behavioral types. It indicates the position that secretarial professionals need to adopt towards these types of behavior and the use of elements of Emotional Intelligence and Social Intelligence can help creating a friendly atmosphere where everyone can live in harmony.