Open AccessInformation and Communication Technology Unit Service Management in a Non-profit Organization Using ITIL Standards
Author(s) -
Branislav Spasić,
Aleksandar Marković
Publication year - 2013
Publication title -
management
Language(s) - English
Resource type - Journals
eISSN - 2406-0658
pISSN - 1820-0222
DOI - 10.7595/management.fon.2013.0005
Subject(s) - information technology infrastructure library , itil security management , financial management for it services , process management , capacity management , knowledge management , it portfolio management , incident management , best practice , business , computer science , information technology , engineering management , information security , computer security , security service , engineering , project management , security information and event management , systems engineering , management , cloud computing security , application portfolio management , project portfolio management , cloud computing , network security policy , operating system , computer network , economics