Open AccessInfluence of Service Quality and Trust on Customer Satisfaction in Judicial Agents's Service
Author(s) -
Heeyeol Eom,
Sung-Ho Lee,
Che Soong Kim
Publication year - 2012
Publication title -
journal of the korean society for quality management/pumjil gyeong'yeong haghoeji
Language(s) - English
Resource type - Journals
eISSN - 2287-9005
pISSN - 1229-1889
DOI - 10.7469/jksqm.2012.40.4.513
Subject(s) - service quality , service (business) , loyalty , business , customer satisfaction , marketing , service level objective , loyalty business model , dimension (graph theory) , customer retention , service design , customer advocacy , empirical research , structural equation modeling , conceptual model , service guarantee , quality (philosophy) , service provider , computer science , mathematics , statistics , philosophy , epistemology , database , machine learning , pure mathematics