Open AccessA planned study of the impact of B2C logistics service quality on shopper satisfaction and loyalty
Author(s) -
David Grant,
Bernd Philipp
Publication year - 2018
Publication title -
sinergie
Language(s) - English
Resource type - Journals
eISSN - 2785-549X
pISSN - 0393-5108
DOI - 10.7433/s95.2014.05
Subject(s) - loyalty , business , service quality , marketing , quality (philosophy) , service (business) , customer satisfaction , consumer satisfaction , advertising , philosophy , epistemology