Open AccessService quality kaizen blitz: the road to improving customer satisfaction
Author(s) -
Robert Teehan,
Walter Tucker
Publication year - 2018
Publication title -
sinergie
Language(s) - English
Resource type - Journals
eISSN - 2785-549X
pISSN - 0393-5108
DOI - 10.7433/s94.2014.14
Subject(s) - kaizen , customer satisfaction , business , action research , originality , scope (computer science) , marketing , service quality , service (business) , quality (philosophy) , process management , management , qualitative research , computer science , sociology , lean manufacturing , philosophy , epistemology , social science , economics , programming language