Open AccessService Development Strategy with Quality Function Deployment (QFD) Approach: A Case Study in Banking Service in Indonesia"
Author(s) -
Humiras Hardi Purba,
Miftah Parid,
Rahmat Dodi Prasetyo,
Riyadil Jinan
Publication year - 2018
Publication title -
international journal of advances in scientific research and engineering
Language(s) - English
Resource type - Journals
ISSN - 2454-8006
DOI - 10.7324/ijasre.2018.32579
Subject(s) - quality function deployment , service (business) , analytic hierarchy process , service quality , business , service design , marketing , customer satisfaction , service guarantee , service level objective , process management , loyalty business model , order (exchange) , service provider , computer science , operations research , new product development , engineering , finance