Open AccessAn Agent-based Simulation of a QoS-oriented Supply Chain
Author(s) -
Roman Gumzej,
Bojan Rosi
Publication year - 2017
Publication title -
promet
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.315
H-Index - 19
eISSN - 1848-4069
pISSN - 0353-5320
DOI - 10.7307/ptt.v29i6.2520
Subject(s) - supply chain , service management , computer science , supply chain management , quality (philosophy) , service (business) , quality of service , service quality , supply chain risk management , process management , risk analysis (engineering) , business , marketing , computer network , philosophy , epistemology
With adaptive customer-orientation the efficiency of supply chain management is improved substantially. By the introduction of service quality-based decision-making into supply chain management the quality of service (QoS) within supply chains is expected to improve autonomously and continuously up- and downstream. In the paper the main characteristics of quality of service oriented supply chain management are outlined. The quality of service criterion, introduced into the adaptive supply chain model, provides market regulators and managements with the needed information and feedback to their increasingly informed decisions. By an experiment comprising several typical scenarios on our agent-based simulation model it was possible to empirically verify the expected impact of quality of service-based reasoning on generic adaptive supply chains.