Study on the nature of conflicts between parents and pedagogues in the educational institution

This article examines the controversial problems of relations between parents and pedagogues, as well as specific nature of conflicts emerging between them in the educational organization. The author reveals the concept of “conflict” along with the key factors influencing the occurrence of conflicts between parents and pedagogues. Examination of causes and nature of such type of conflicts is carried out for finding optimal methods for settling the conflicts between parents and pedagogues. Humanization of pedagogical approach in education led to the establishment of ambiguous trend in the development of relations between parents and pedagogues. The relevance is defined by the fact that the education system in modern Russia has experienced and continues to experience serious transformations. The acquired results demonstrate correlation between the high propensity towards conflict  of the pedagogue and the nature of conflict with the parents of students. Personality of the pedagogue plays an important role within the system of pedagogue–parent relations. For determining the degree of influence of the revealed factors upon the nature of conflicts between parents and pedagogues, the author carried out a research that included several methodologies. Recommendations are made on improvement of communication competences of pedagogues, namely the ability to resolve conflict situations related to educational process, and particularly, with the parents of students.