Open AccessFour-Layered Structure of E-Government Systems
Author(s) -
Dalibor Drljača,
Dušan Starčević,
Siniša Tomić
Publication year - 2021
Publication title -
journal of information technology and applications
Language(s) - English
Resource type - Journals
eISSN - 2233-0194
pISSN - 2232-9625
DOI - 10.7251/jit2101044d
Subject(s) - pace , government (linguistics) , business , quality (philosophy) , service (business) , organizational structure , marketing , economics , geography , management , philosophy , linguistics , geodesy , epistemology
The structure of the e-government systems plays a vital role for provision of quality of e-services offered. These systems are quite complex deploying the most advanced technologies and developed and rich countries minimised this complexity with centralised systems. However, the less developed and countries with limited financial support are creating distributed and decentralised systems trying to keep the pace with more developed in provision of e-government services. The common identifier for both types of the systems is four-layered structure, which provides quality of service provision. This paper discusses the four-layered structure of e-government systems on cases of Estonia, Serbia and Bosnia and Herzegovina. The four-layered structure was found as the quality solution for distributed and decentralised e-government systems.