ФОКУС НА ЗАДОВОЉСТВО КОРИСНИКА У ИНТЕГРИСАНОМ МЕНАЏМЕНТУ КРОЗ ПРИМЈЕНУ БСЦ КОНЦЕПТА У ГРАДСКОЈ УПРАВИ БАЊА ЛУКА // CUSTOMER SATISFACTION FOCUS IN INTEGRATED MANAGEMENT APPLIED THROUGH BSC CONCEPT IN ADMINISTRATIVE SERVICE IN LOCAL GOVERNMENT OF BANJA LUKA | Zendy

Кристина Бобрек Мацановић | Zendy

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ФОКУС НА ЗАДОВОЉСТВО КОРИСНИКА У ИНТЕГРИСАНОМ МЕНАЏМЕНТУ КРОЗ ПРИМЈЕНУ БСЦ КОНЦЕПТА У ГРАДСКОЈ УПРАВИ БАЊА ЛУКА // CUSTOMER SATISFACTION FOCUS IN INTEGRATED MANAGEMENT APPLIED THROUGH BSC CONCEPT IN ADMINISTRATIVE SERVICE IN LOCAL GOVERNMENT OF BANJA LUKA

Author(s) -

Кристина Бобрек Мацановић

Publication year - 2013

Publication title -

анали пословне економије

Language(s) - English

Resource type - Journals

ISSN - 1840-3298

DOI - 10.7251/ape09274b

Subject(s) - balanced scorecard , business , process management , government (linguistics) , service (business) , focus (optics) , customer satisfaction , business administration , knowledge management , operations management , computer science , engineering , marketing , philosophy , linguistics , physics , optics

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