Open AccessФОКУС НА ЗАДОВОЉСТВО КОРИСНИКА У ИНТЕГРИСАНОМ МЕНАЏМЕНТУ КРОЗ ПРИМЈЕНУ БСЦ КОНЦЕПТА У ГРАДСКОЈ УПРАВИ БАЊА ЛУКА // CUSTOMER SATISFACTION FOCUS IN INTEGRATED MANAGEMENT APPLIED THROUGH BSC CONCEPT IN ADMINISTRATIVE SERVICE IN LOCAL GOVERNMENT OF BANJA LUKA
Author(s) -
Кристина Бобрек Мацановић
Publication year - 2013
Publication title -
anali poslovne ekonomije
Language(s) - English
Resource type - Journals
ISSN - 1840-3298
DOI - 10.7251/ape09274b
Subject(s) - balanced scorecard , business , process management , government (linguistics) , service (business) , focus (optics) , customer satisfaction , business administration , knowledge management , operations management , computer science , engineering , marketing , philosophy , linguistics , physics , optics