Open AccessAnalysis of Relational Structure among Service Failure-related Variables in the Beauty Service Industry
Author(s) -
Seong-Ah Kim,
Tai-Soon Yoo
Publication year - 2013
Publication title -
boksik/bogsig
Language(s) - English
Resource type - Journals
eISSN - 2287-7827
pISSN - 1229-6880
DOI - 10.7233/jksc.2013.63.3.046
Subject(s) - marketing , business , beauty , service (business) , service recovery , service provider , service guarantee , customer satisfaction , profit (economics) , service level objective , order (exchange) , service design , service product management , service quality , economics , microeconomics , finance , philosophy , epistemology