Open AccessBeyond the Quality of Service: Exploring the Evaluation Criteria of Airlines
Author(s) -
Ray Wang
Publication year - 2014
Publication title -
industrial engineering and management systems/industrial engineering and management systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.168
H-Index - 12
eISSN - 2234-6473
pISSN - 1598-7248
DOI - 10.7232/iems.2014.13.2.221
Subject(s) - service quality , business , aviation , quality (philosophy) , service (business) , customer satisfaction , marketing , competition (biology) , reliability (semiconductor) , prosperity , operations management , engineering , economics , ecology , philosophy , power (physics) , physics , epistemology , quantum mechanics , aerospace engineering , economic growth , biology