Open AccessDoes Emotional Labor Mediate the Relationship Between Transformational Leadership Style and Service Recovery Performance
Author(s) -
Farhan Khan,
Rufia Saeed,
Shehzad Mehmood,
Muhammad Irfan
Publication year - 2020
Publication title -
journal of resources development and management
Language(s) - English
DOI - 10.7176/jrdm/63-01
Subject(s) - transformational leadership , emotional labor , psychology , service (business) , reliability (semiconductor) , social psychology , leadership style , test (biology) , style (visual arts) , business , tertiary sector of the economy , marketing , geography , paleontology , power (physics) , physics , archaeology , quantum mechanics , biology
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