Open AccessThe Effect of E-Service Quality on Online Customer Satisfaction in Nigeria: A Study of Deposit Money Banks
Author(s) -
Osagie Leslie Uwabor,
Okoroafor Chimaeze,
Michael Okpara,
Ogemdi Ezenta
Publication year - 2021
Publication title -
journal of marketing and consumer research
Language(s) - English
DOI - 10.7176/jmcr/82-03
Subject(s) - customer satisfaction , likert scale , null hypothesis , business , service quality , marketing , simple random sample , sample (material) , service (business) , population , quality (philosophy) , statistics , mathematics , philosophy , chemistry , demography , epistemology , chromatography , sociology