Open AccessService Quality and Passengers’ Satisfaction in the Railway Transportation Service: A Case of Addis Ababa Light Rail Transit (AA-LRT)
Author(s) -
Birhanu Bekele Kumsa
Publication year - 2020
Publication title -
journal of marketing and consumer research
Language(s) - English
DOI - 10.7176/jmcr/74-01
Subject(s) - service quality , servqual , customer satisfaction , service (business) , marketing , transport engineering , reliability (semiconductor) , sample (material) , descriptive statistics , quality of service , quality (philosophy) , simple random sample , business , advertising , psychology , applied psychology , engineering , statistics , mathematics , medicine , telecommunications , environmental health , philosophy , chemistry , power (physics) , epistemology , chromatography , quantum mechanics , physics , population