Open AccessBank Service Complaint Handling: Effects on Bank Customers’ Satisfaction in Nigeria
Author(s) -
Obasi K Obasi,
James Okechukwu Abugu,
Amaechi Marcellus Chukwu
Publication year - 2020
Publication title -
journal of marketing and consumer research
Language(s) - English
DOI - 10.7176/jmcr/67-05
Subject(s) - complaint , loyalty , customer satisfaction , service (business) , business , marketing , sample (material) , service recovery , questionnaire , service quality , statistics , political science , chemistry , mathematics , chromatography , law