Open AccessImpact of Service Quality on Customer Satisfaction in Insurance Companies: A Study Conducted on Wolaita Zone
Author(s) -
Dawit Dalega
Publication year - 2019
Publication title -
journal of marketing and consumer research
Language(s) - English
DOI - 10.7176/jmcr/63-01
Subject(s) - service quality , business , servqual , customer satisfaction , marketing , likert scale , descriptive statistics , reliability (semiconductor) , cluster sampling , service (business) , dimension (graph theory) , order (exchange) , sample (material) , statistics , mathematics , finance , population , power (physics) , physics , demography , chemistry , chromatography , quantum mechanics , sociology , pure mathematics