Open AccessAssessing the Service Quality in the Restaurant Industry Using the SERVQUAL Model (A Case of KFC-GHANA, KUMASI)
Author(s) -
V. Appiah
Publication year - 2021
Publication title -
journal of economics and sustainable development
Language(s) - English
DOI - 10.7176/jesd/12-16-12
Subject(s) - servqual , marketing , service quality , business , quality (philosophy) , service (business) , service guarantee , service provider , service design , philosophy , epistemology