Open AccessService Quality Dimensions: Key on Customer Satisfaction A Glance on Commercial Bank of Ethiopia
Author(s) -
Sintayehu Assefa
Publication year - 2019
Publication title -
journal of culture, society and development
Language(s) - English
DOI - 10.7176/jcsd/46-03
Subject(s) - service quality , servqual , marketing , business , customer satisfaction , competitive advantage , loyalty business model , context (archaeology) , quality (philosophy) , loyalty , descriptive statistics , service (business) , customer retention , mathematics , statistics , paleontology , philosophy , epistemology , biology