Open AccessA Fuzzy ANP Based Grey Relational Approach to Evaluate CRM System in Context of Bangladesh
Author(s) -
Abdul Kadar Muhammad Masum,
Abm Yasir Arafat,
MD.Sadek Sultan,
Shahriar Md. MahirHasnat,
H. M. AshiqurRahman
Publication year - 2021
Publication title -
information and knowledge management
Language(s) - English
DOI - 10.7176/ikm/11-4-06
Subject(s) - grey relational analysis , multiple criteria decision analysis , customer relationship management , context (archaeology) , computer science , analytic network process , fuzzy logic , knowledge management , process (computing) , process management , operations research , data mining , analytic hierarchy process , business , artificial intelligence , mathematics , database , paleontology , biology , operating system , mathematical economics