Open AccessService Quality and Customers’ Satisfaction in Addis Ababa Light Rail Transit: Context, Relationships and Effect
Author(s) -
Belayneh Bogale Zewdie
Publication year - 2021
Publication title -
european journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2222-2839
pISSN - 2222-1905
DOI - 10.7176/ejbm/13-5-02
Subject(s) - service quality , customer satisfaction , business , descriptive statistics , context (archaeology) , reliability (semiconductor) , marketing , quality (philosophy) , empathy , service (business) , advertising , psychology , statistics , geography , mathematics , social psychology , power (physics) , physics , philosophy , archaeology , epistemology , quantum mechanics