Open AccessExploring Innovation Based on Service User Complaints to Increase Satisfaction
Author(s) -
Rustan Amarullah,
Maria Agustini Permata Sari,
Fani Heru Wismono,
Kemal Hidayah,
Wildan Lutfi A,
Maharani Kusumaningrum
Publication year - 2021
Publication title -
european journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2222-2839
pISSN - 2222-1905
DOI - 10.7176/ejbm/13-16-08
Subject(s) - customer satisfaction , user satisfaction , complaint , business , service (business) , patient satisfaction , service provider , marketing , service innovation , computer user satisfaction , computer science , user experience design , political science , user interface design , human–computer interaction , law