Open AccessThe Impact of Service Quality on Customer Satisfaction in Case of Selected Insurance Companies in Bale Robe Town
Author(s) -
Biniam Getnet
Publication year - 2020
Publication title -
european journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2222-2839
pISSN - 2222-1905
DOI - 10.7176/ejbm/12-31-01
Subject(s) - service quality , customer satisfaction , empathy , business , marketing , likert scale , reliability (semiconductor) , quality (philosophy) , service (business) , sample (material) , psychology , statistics , mathematics , social psychology , power (physics) , physics , philosophy , epistemology , quantum mechanics , chemistry , chromatography