Open AccessE-Service Quality and Customer Loyalty in Deposit Money Banks in Nigeria
Author(s) -
Osagie Leslie Uwabor,
Geraldine Ugwuonah
Publication year - 2020
Publication title -
european journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2222-2839
pISSN - 2222-1905
DOI - 10.7176/ejbm/12-21-04
Subject(s) - loyalty business model , service quality , marketing , business , null hypothesis , likert scale , loyalty , customer retention , simple random sample , population , sample (material) , service (business) , statistics , mathematics , sociology , chemistry , demography , chromatography