Open AccessApplied Strategic After-Sale Service Analysis as a New Instrument to Research its Strategic Aspects
Author(s) -
Sergey Krylov
Publication year - 2019
Publication title -
european journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2222-2839
pISSN - 2222-1905
DOI - 10.7176/ejbm/11-24-06
Subject(s) - balanced scorecard , service (business) , warranty , business , payment , quality (philosophy) , marketing , strategic management , service quality , operations management , process management , economics , finance , philosophy , epistemology , political science , law