Open AccessService Quality, Brand Image and Customer Satisfaction Influence Loyalty (Study on Citilink Airline Passengers)
Author(s) -
Agnes Rully,
Diyah Titis,
Shinta Dhewi,
Heri Pratikto
Publication year - 2019
Publication title -
european journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2222-2839
pISSN - 2222-1905
DOI - 10.7176/ejbm/11-12-08
Subject(s) - business , customer satisfaction , advertising , service quality , loyalty business model , marketing , loyalty , service (business) , customer delight , path analysis (statistics) , mathematics , statistics