Open AccessPublic administration as a learning organization – a survey of PIORiN service users
Author(s) -
Paweł Kłobukowski,
AUTHOR_ID,
Kalina Kłobukowska,
AUTHOR_ID
Publication year - 2021
Publication title -
studia i materiały
Language(s) - English
Resource type - Journals
ISSN - 1733-9758
DOI - 10.7172/1733-9758.2021.34.12
Subject(s) - pace , context (archaeology) , sample (material) , perception , survey research , service (business) , survey instrument , work (physics) , business , survey sampling , administration (probate law) , survey data collection , marketing , public relations , psychology , knowledge management , applied psychology , engineering , medicine , political science , computer science , geography , environmental health , law , population , chemistry , archaeology , geodesy , chromatography , mechanical engineering , neuroscience , mathematics , statistics
The purpose of this paper is to present the results of a survey of PIORiN service recipients in the context of a learning organization. Respondents identified categories related to staff subject matter expertise as strengths of the inspection. As possible areas of research they indicated a possible too slow pace of work. Further research is indicated to examine the impact of stereotypes affecting customer perceptions of officials. The study is the first comprehensive survey of PIORiN based on a nationwide sample.