Open AccessProtection of Consumers’ Rights in Railway in the Slovak Republic
Author(s) -
Matej Horvat,
Hana Magurová,
Mária Srebalová
Publication year - 2017
Publication title -
yearbook of antitrust and regulatory studies
Language(s) - English
Resource type - Journals
eISSN - 2545-0115
pISSN - 1689-9024
DOI - 10.7172/1689-9024.yars.2017.10.16.9
Subject(s) - slovak , legislation , business , customer satisfaction , consumer protection , marketing , public administration , political science , czech , law , commerce , linguistics , philosophy
The paper focuses on railway services in the Slovak Republic and describes the organization of public administration in this area and its responsibility for protecting consumer rights. It analyses customers’ rights stipulated in the Slovak legislation and comes to a conclusion that they drive mainly from the EU law. The paper also presents a customer satisfaction survey regarding rail services in the Slovak Republic and several other EU states and proposes suggestions on how to improve customer satisfaction. The aim is to start a discussion on customers’ rights in the Slovak Republic because in the last couple of years the total number of rail customers is on the rise.