Open AccessDERIVING A RESEARCH AGENDA FOR A FINANCIAL SERVICE INDUSTRY’S METHODOLOGY FOR CARRYING OUT BUSINESS PROCESS RE-ENGINEERING
Author(s) -
Imtiaz Abdul Kader,
B. Dwolatzky
Publication year - 2016
Publication title -
south african journal of industrial engineering
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.225
H-Index - 16
eISSN - 2224-7890
pISSN - 1012-277X
DOI - 10.7166/27-1-592
Subject(s) - process (computing) , business , service (business) , engineering , financial services , engineering management , business process , process management , finance , computer science , marketing , work in process , operating system
Why do projects fail? This is a question that has been researched across various project disciplines, including that of Business Process Re-engineering (BPR). This paper introduces a different angle on why BPR projects fail. An analysis of a case study conducted within a financial institution revealed new factors that could influence BPR project outcomes, but that have not been identified in the literature. The Organisation Ring of Influence model was developed to indicate the impact that organisation behaviours and structures had on the outcome of an executed BPR project. This model also helps to highlight which factors were more influential than others