DERIVING A RESEARCH AGENDA FOR A FINANCIAL SERVICE INDUSTRY’S METHODOLOGY FOR CARRYING OUT BUSINESS PROCESS RE-ENGINEERING | Zendy

Imtiaz Abdul Kader | Zendy; B. Dwolatzky | Zendy

Open Access

DERIVING A RESEARCH AGENDA FOR A FINANCIAL SERVICE INDUSTRY’S METHODOLOGY FOR CARRYING OUT BUSINESS PROCESS RE-ENGINEERING

Author(s) -

Imtiaz Abdul Kader,

B. Dwolatzky

Publication year - 2016

Publication title -

the south african journal of industrial engineering

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.225

H-Index - 16

eISSN - 2224-7890

pISSN - 1012-277X

DOI - 10.7166/27-1-592

Subject(s) - process (computing) , business , service (business) , engineering , financial services , engineering management , business process , process management , finance , computer science , marketing , work in process , operating system

Why do projects fail? This is a question that has been researched across various project disciplines, including that of Business Process Re-engineering (BPR). This paper introduces a different angle on why BPR projects fail. An analysis of a case study conducted within a financial institution revealed new factors that could influence BPR project outcomes, but that have not been identified in the literature. The Organisation Ring of Influence model was developed to indicate the impact that organisation behaviours and structures had on the outcome of an executed BPR project. This model also helps to highlight which factors were more influential than others

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