Open AccessLEAN diversity management in practice: The multi-functionality of questions as a resource to ensure understanding, participation and procedural compliance in a diverse workplace
Author(s) -
Louise Tranekjær
Publication year - 2020
Publication title -
skandinaviske sprogstudier
Language(s) - English
Resource type - Journals
ISSN - 1904-7843
DOI - 10.7146/sss.v11i1.121362
Subject(s) - compliance (psychology) , laundry , diversity (politics) , knowledge management , intersubjectivity , lean manufacturing , resource (disambiguation) , diversity management , business , psychology , sociology , public relations , human resource management , computer science , engineering , political science , social psychology , marketing , social science , computer network , anthropology , waste management
This paper explores the way that team managers in an industrial laundry facility use questions in weekly whiteboard meetings to simultaneously manage the diversity and potential language difficulties of the employees and the LEAN based management goals of improved production through employee participation. The paper argues that the multi-functionality of questions provides a resource for balancing for the competing goals of securing intersubjectivity and progressivity in the brief and yet essential meetings, and that this management has both affective and epistemic dimensions.